Privacy Policy

Last updated: 20 August 2025

This Privacy Policy explains what personal information Silent collects through the website silentclothing.gr, why we process it, how we protect it, and what rights you have regarding your data. Please read carefully. Replace any placeholder business contact/address details below with your actual details if needed.

1. Data Controller

Data controller: Silent
Website: silentclothing.gr
Contact email for privacy matters: silentclothing2025@gmail.com

2. What data we collect

We collect the following categories of data when you use the website or contact us:

From the contact form

  • Name (required)

  • Email (required)

  • Phone number (optional)

  • Message (required)

  • IP address (automatically)

From website browsing

  • Cookies and technical connection data (session id, session cookies, etc.)

  • Usage data (e.g. pages visited, time on site) — if analytics tools are used

From third-party services

  • Data collected by Google reCAPTCHA v3 (for protection against abusive activity) — see section below for details.

3. Purposes of processing & legal basis

We process personal data for the following purposes:

  1. Responding to inquiries submitted via the contact form — legal basis: consent of the person submitting the request and/or pre-contractual measures.

  2. Website security (e.g. preventing spam/abusive behavior) — legal basis: our legitimate interest to protect the service and users. We use reCAPTCHA v3 for this purpose.

  3. Technical operation and service improvement / analytics — legal basis: consent and/or legitimate interest depending on the tool and usage.

  4. Legal compliance (e.g. retention for tax/accounting reasons) — legal basis: legal obligation.

4. Data retention periods

  • Contact form data: retained as long as necessary to respond to the inquiry and, after completion, typically up to 2 years, unless another legal obligation requires otherwise. (Adjust this period according to your policy.)

  • IP addresses and system logs for security reasons: typically up to 6–12 months, unless longer retention is needed to investigate incidents.

  • Cookies/analytics: as described in the Cookies section (some settings may persist longer).

Note: exact retention times should be aligned with your internal practices and legal requirements.

5. Cookies and tracking technologies

The website uses cookies for:

  • technical operation (necessary cookies),

  • improving user experience (e.g. storing preferences),

  • analytics purposes — only with your consent where required.

You may refuse or delete cookies via your browser settings or through the consent management tool shown on the website.

6. Google reCAPTCHA v3

We use Google reCAPTCHA v3 to protect the contact form from automated spam and abusive behavior. Google collects data according to its own terms (e.g. IP address, interactions). For details, consult Google’s privacy policy. The use of reCAPTCHA is based on our legitimate interest in security.

7. Recipients / Third-party processors

We may disclose data to external service providers/processors (e.g. hosting provider, email service providers, security tools). Examples:

  • Hosting provider: Hostinger (example — please confirm/replace) for website storage and operation.

  • Google (reCAPTCHA, and potentially analytics) as a third-party provider.

All third-party providers are selected for security and GDPR compliance; data processing agreements are used where required.

8. Transfers outside the EU/EEA

If data is transferred outside the European Union/European Economic Area (e.g. third-party services with servers located outside the EU), we will do so only with appropriate safeguards (e.g. Standard Contractual Clauses) or where transfers are otherwise permitted by law. We will inform you if and when such transfers occur.

9. Security measures

We implement technical and organizational measures to protect data, including:

  • SSL/TLS encryption (HTTPS) for secure data transmission,

  • Access restriction to data (only authorized personnel/partners),

  • Backups and access policies,

  • Use of third-party services that meet security standards.

No transmission or storage method is absolutely secure — however we take all reasonable steps to protect your data.

10. Data subject rights

Under the GDPR you have the following rights:

  • Right of access to your data,

  • Right to rectification of inaccurate or incomplete data,

  • Right to erasure (“right to be forgotten”) in certain cases,

  • Right to restriction of processing,

  • Right to object to processing, including for direct marketing,

  • Right to data portability (where applicable),

  • Right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before withdrawal),

  • Right to lodge a complaint with the Hellenic Data Protection Authority (HDPA).

To exercise your rights, contact us at silentclothing2025@gmail.com or via the postal/telephone contact details provided below.

11. Children / Age limits

The website is not directed at children under 16. We do not knowingly collect personal data from children. If you are a parent/guardian and believe we have collected a child’s data without consent, please contact us so we can investigate and remove the data.

12. Changes to the Privacy Policy

We will update this policy as required (e.g. changes in services or legal obligations). The “Last updated” date at the top shows the date of the latest revision.

13. Contact

For questions about this Privacy Policy or to exercise your rights:
Email: silentclothing2025@gmail.com
Phone: +30 698 759 6123

If you are not satisfied with our response, you also have the right to file a complaint with the competent data protection authority (in Greece: the Hellenic Data Protection Authority).